The Problem

With an economy demanding much of a company’s resilience, flexibility and ability to adapt to survive, there is an increasing expectation to do more with less.

Many enterprises are scaling back to core dependencies and resources, finding it difficult to justify infrequently used specialist roles that better financial times supported.

Although this is a prudent approach and mitigates risk, there is still a need within enterprise for these specialist roles from time to time to develop and maintain existing infrastructure, optimise it, reduce its financial footprint or role out and support short term projects.

The Solution

VoicePro Technology Group’s (VPTG) vision from the beginning was to provide a raft of these specialist capabilities that enterprise could draw upon on an ‘on-demand’ basis, fulfilling the needs of their business without the long-term investment and risk of permanent specialist staff.

VPTG was formed as a logical extension of its sister companies ConsultPro and ContactPro which has for a number of years successfully brought Genesys contact centre solution architecture, deployment, support and consulting to the Australian contact centre industry.

The formation of VPTG leverages the Genesys heritage, but has expanded considerably into more consultancy disciplines and portfolio capabilities due to its alliance agreements with key industry service providers / vendors and their related technologies and expertise.

Consequently VoicePro Technology Group and the expertise and resources at its disposal are in a position to support the pursuit of best practice operations within contact centre, enterprise telephony and associated support elements of project management, carriage, bespoke recruitment, call centre technology and enterprise telephony design, supply, deployment and support.

Benefit to Customers

It is always important to remain relevant to your client, for them to perceive that there is value in your relationship compared to someone else.

This value proposition should never remain static, it should constantly evolve to reflect the changes in the customers’ business and how you as a trusted partner change and continue to add value with them.

This is the philosophy of the VoicePro Technology Group.