VPTG Optimiser programs, are engagements using technical and human factor diagnostic assessment methodologies (can be undertaken separately) in order to provide valuable insights into the customers current state and the potential for change toward best practice.
Consequently, they act as a practical guide for change for the client, simultaneously providing a detailed technical roadmap for the future.
Consulting programs:
VPTG has the capability to support the following consultancy programs on an on-demand basis.
- Call centre Optimiser (technical & human factors diagnostic assessments / recommendations – Genesys, Q-Master, Avaya, Nortel, NEC, Cisco and Broadsoft etc)
- Enterprise voice Optimiser (technical & human factors diagnostic assessments / recommendations – telephony infrastructure)
VPTG’s role if an engagement is undertaken is to completely facilitate and organise the program in conjunction with client liaison to ensure professional communication and planning is carried out and in line with the Optimiser framework and methodology.
If you’re interested in achieving best practice, these highly regarded programs are a great place to start.