VoicePro specialises in a number of Contact Centre Professional Services disciplines.
These are:
- Solution design (high level and detailed design phases)
- Reporting Customisation
- Routing strategies & customisation/development
- Genesys Voice Portal (design / roll-out / testing)
- Load testing
- UAT
- Support (SLA based)
- Workforce Mgt
- Cisco Call Manager
- Aspect Contact Centre Technologies
- Speech recognition design and deployment (premise & hosted)
- Agent desktop application consolidation (many into 1)
…And more.