Consulting

Cloud readiness assessment & strategy.
Contact Centre Optimisation (technology / people).
IT / Enterprise alignment assessment.
Project assessment / stabilisation.
Genesys (Contact Centre)  consulting.
Q-Master (Contact Centre) consulting.
Disaster Recovery assessment / strategy.
Enterprise Telephony cost assessment / site audits.
Security Risk and Position Assessment.

Professional Services

Genesys (Solution Design and Architecture, Deployment,  Customisation & Testing and Support).
Q-master (Design, Customisation, Deployment & Testing).
HR Recruitment and placement, contractors and gap filling management positions (CIO, IT Manager & Project Manager).
Virtual IT (an on-demand outsourced IT dept).
GVP IVR Design, Customisation and Deployment.
IVR/Speech Recognition assessment, design and deployment.
Business Analysis.
Technical document writing.
Workshop facilitation.
Training design and delivery.
Professional voiceovers.
Equipment relocation (Telephony, Rack, SAN’s, comms room etc).
Website development, SEO, Adwords, Analytics.

Hosted Services 

Hosted Cloud Contact Centre.
CloudPBX.
Cloud Outbound Dialler (inc. power, predictive and preview), full integration with CloudPBX and CRMs.
Hosted Speech Recognition & Authentication.
SIP trunking and enterprise telephony solutions.
Data, Connectivity and ISP Services (Fibre, Copper, NBN).

Premises Based Services

Telephone handsets & wireless headsets.
GSM gateways.
PBX supply and install (including cabling).
Video Conferencing & Teleconferencing.
Enterprise telephony support & maintenance (inc. Helpdesk).
Contact centre technologies (Aspect /Genesys / Q-Master).
Desktop applications (consolidated desktop).
Workforce management applications.
Outbound Dialler (inc. power, predictive and preview).